Learning Services team helps our clients 'bridge the information gap'
caused by any change — whether that be a new application roll-out, a merger
or acquisition, or reengineered or modified processes — that disrupts
normal workflows and requires people to adapt to new ways of performing
their work. Our professionals design, develop, and deliver learning solutions
that optimize workforce knowledge, improve performance, and prepare people
for technological and process-related change.
Our Learning Services professionals deliver the following services:
- Learning Strategy — Defining
organizational learning needs and objectives, based on a study of client
needs, then proposing appropriate solutions.
- Instructional Content Design and Development
— Identifying, designing, and developing custom instruction that provides
the learners with the knowledge they need, effectively and efficiently.
- Learning Application Design and Development
— Designing and developing learning delivery vehicles through a variety
of media that meet the learning needs of small or large groups of learners.
- User Performance Support Design and Development
— Identifying, designing, and developing performance support solutions
(e.g., job aids, on-line help systems, guides and manuals) for the right
people, in an effective format, and in a timely fashion.
- Change Communications — Helping
organizations prepare for change by planning and crafting targeted communications
that support change initiatives.