Benefits

• 15,000+ students have guaranteed 24x7 Web access to required training
• Client revises courses quickly, using customized Web Administration Tool
• Role-specific training ensures that all users receive accurate, relevant training

Challenge

One of the world’s largest logistics companies had developed an ASP product for its major automotive manufacturing clients to track global inbound shipments from their suppliers. These suppliers needed to be trained in the use of the ASP product, which would report supply chain activity from planned shipments to actual product receipts.

Instructors with the necessary product expertise had limited time to travel or maintain a training schedule. But it was critical that learners understand the ASP product and proper ways to integrate it into their current supply chain process.

Stratagem's Solution

Stratagem designed, built, and delivered 14 Web-based training courses, along with a built-in administration tool that enabled the client to easily make content and courseware changes to the Web. Stratagem managed the entire project, from planning and design through development, implementation, and a maintenance process.

Stratagem’s instructional designers met with the client to discuss the required learning outcomes, gather course materials, and plot curriculum flows.

They then worked with the client’s subject matter experts to produce the on-line curriculum. Stratagem also provided an attractive user interface, ensuring a clean, user-friendly design.

Stratagem then developed a site architecture and built templates to hold the course content. Quizzes were added to help users master the material. Pop-up boxes provided views of actual software screen shots. Stratagem’s solution also enabled students to download PDF user guides and a Flash tutorial from the Web.

Result

The client now has more than 200 pages of Web-based training available to its purchasing and receiving departments as well as their suppliers’ order entry and shipping departments. The client can make content changes whenever necessary and is able to deploy changes quickly to its worldwide audience.

To date, over 6,000 suppliers for these major automotive manufacturers, with over 15,000 users, have taken the WBT course. The curriculum addresses the specific duties and functions of many roles in various departments, so all training is relevant and appropriate. Through the successful use of the Web-based training and on-line user guides, learners have been able to upgrade their knowledge through three new releases of the ASP product.